Refund policy
Thank you for shopping with Sportz Nutritions. We want you to be completely satisfied with your purchase. Please review our refund and cancellation policy below for more information on how to cancel an order, request a refund, or report issues with your products.
1. Cancellation Policy
Cancellations can only be considered if the request is made within 7 days from the date of placing the order. However, cancellation requests may not be entertained if:
- The order has already been communicated to the seller(s)/merchant(s) listed on our platform and the shipping process has been initiated.
- The product is already out for delivery.
In such cases, you may choose to reject the product upon delivery.
2. Non-Cancelable Products
We do not accept cancellations for perishable items such as supplements, protein powders, or any other edible items. However, if you receive a product that does not meet the expected quality standards, we offer a refund or replacement once the issue is verified.
3. Damaged or Defective Products
- If you receive a damaged or defective item, please contact our customer service team immediately. We require the issue to be reported within 2 days of receiving the product. The request will be processed once the seller or merchant listed on the platform has confirmed the issue.
- Damaged and defective products replacement will be processed with in 5-7 business days.
4. Products Not as Expected
If the product received is not as shown on our website or does not meet your expectations, please inform our customer service team within 2 days of receiving the product. We will review your complaint and take appropriate action.
5. Warranty Claims
For products that come with a manufacturer’s warranty, please direct any complaints or issues to the manufacturer.
6. Refund Processing
If a refund is approved, it will take 7 days for the refund to be processed and reflected in your account. Please note that the refund may take additional time depending on your bank or payment provider.
7. Contact Us
For any queries regarding cancellations, refunds, or product issues, feel free to reach out to our customer service team at [email protected] or +91 8837777054.